| Name | Description | Type | Additional information |
|---|---|---|---|
| FirstAgent | AgentViewModel |
None. |
|
| LastAgent | AgentViewModel |
None. |
|
| ConversationTags | Collection of ConversationTagViewModel |
None. |
|
| ConversationExternalId | integer |
None. |
|
| HbToken | string |
None. |
|
| LastAgentIsBot | boolean |
None. |
|
| CustomerFirstName | string |
None. |
|
| CustomerLastName | string |
None. |
|
| CustomerEmail | string |
None. |
|
| CustomerMobilePhone | string |
None. |
|
| ClientPlatform | string |
None. |
|
| IsOutOfOfficeSend | boolean |
None. |
|
| IsPleaseWaitSent | boolean |
None. |
|
| IsTimeoutConversation | boolean |
None. |
|
| FirstMessageDate | date |
None. |
|
| FirstResponseDate | date |
None. |
|
| PoolChangeDate | date |
None. |
|
| LastAssignmentDate | date |
None. |
|
| LastAssignmentFirstResponse | date |
None. |
|
| LastMessageDate | date |
None. |
|
| LastResponseDate | date |
None. |
|
| EndDate | date |
None. |